Privacy Policy

Mini Donkeys and Friends Cornwall
Last updated: 10/04/26

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1. Introduction

Mini Donkeys and Friends Cornwall is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, and protect your personal data when you use our website, contact us, or book an experience.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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2. Information We Collect

We may collect and process the following personal data:

Information you provide:
   •   Name
   •   Email address
   •   Phone number
   •   Booking details (dates, group size, special requirements)
   •   Any information you provide via contact forms or messages

Automatically collected data:
   •   IP address
   •   Browser type and device information
   •   Website usage data (via cookies, if applicable)

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3. How We Use Your Information

We use your data to:
   •   Process and manage bookings
   •   Communicate with you about your booking or enquiries
   •   Provide customer support
   •   Improve our website and services
   •   Send updates or marketing (only if you have opted in)

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4. Legal Basis for Processing

We process your data under the following legal bases:
   •   Contract – to fulfil your booking
   •   Legitimate interests – to improve our services
   •   Consent – for marketing communications (where applicable)

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5. Sharing Your Information

We do not sell or rent your personal data.

We may share your data with:
   •   Payment providers (to process transactions)
   •   Booking platforms (if applicable)
   •   Service providers who help run our website or business

All third parties are required to respect your data and keep it secure.

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6. Data Storage & Security
• Your data is stored securely and only kept for as long as necessary.
• We take appropriate measures to protect your information from unauthorised access, loss, or misuse.

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7. Your Rights

Under UK data protection law, you have the right to:
   •   Access your personal data
   •   Request correction of inaccurate data
   •   Request deletion of your data
   •   Object to processing
   •   Withdraw consent at any time

To exercise any of these rights, please contact us using the details below.

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8. Cookies

Our website may use cookies to improve your browsing experience.

Cookies help us:
• Understand how visitors use our site
• Improve functionality and performance

You can control or disable cookies through your browser settings.

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9. Photography & Media

Photos or videos may be taken during experiences for promotional purposes.
• These may be used on our website or social media
• If you prefer not to be included, please let us know before your session

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10. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of those sites.

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11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

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12. Contact Us

If you have any questions about this Privacy Policy or your data, please contact us:

📧 Email: info@minidonkeyscornwall.co.uk
📍 Location: Cornwall, United Kingdom, PL14 6RX

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13. Complaints

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the UK.

Website: https://www.ico.org.uk